Shipping Policy
Domestic Shipping
For every delivery within Thailand, RACHAYA is happy to provide FREE EMS Postal service for all Thai orders. We can deliver to business, private and post office box address. We strongly believe in making sure that your purchase reaches you safely and promptly, hence we only use trackable methods for our delivery. Most items will arrive at your doorstep in 1 - 3 business days after dispatch
For every delivery within Thailand, RACHAYA is happy to provide FREE EMS Postal service for all Thai orders. We can deliver to business, private and post office box address. We strongly believe in making sure that your purchase reaches you safely and promptly, hence we only use trackable methods for our delivery. Most items will arrive at your doorstep in 1 - 3 business days after dispatch
- Status of the delivery can be tracked at http://track.thailandpost.co.th/tracking/default.aspx?lang=en
International Shipping
For all international orders, we will deliver by Express Mail service (EMS)/ or DHL Express from Thailand. The shipping costs depend on the weight of the package and the country of destination. We will let you know your shipping cost in email.
For all international orders, we will deliver by Express Mail service (EMS)/ or DHL Express from Thailand. The shipping costs depend on the weight of the package and the country of destination. We will let you know your shipping cost in email.
- To track your order, you will receive a confirmation email with your tracking number upon shipment.
- We do not take any further responsibility of the package after the package is physically passed on to courier.
- For non-deliverable, refused or unclaimed orders, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
- We are unable to ship to PO Box and military addresses.
- We are not responsible for unexpected shipping delays caused by circumstances such as severe weather or uncontrollable events.
- Similarly, we are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays for shipments outside Thailand.
- International shipments may be subjected to custom fees and import taxes*, if there are any in your country. All of these charges as well as any charges at the destination are the responsibility of the recipient and are not included in the payment during checkout.
* Calculate your import tax and duty: http://www.dutycalculator.com/new-import-duty-and-tax-calculation
- Status of the delivery can be tracked at http://track.thailandpost.co.th/tracking/default.aspx?lang=en
Payment Method
- Prices displayed on the Website apply to online purchases only. All prices listed on this website are in Thai Baht and all charges will be processed in Thai Baht.
- We accept Visa and MasterCard. You can also choose to pay with PayPal. When selecting your preferred option at checkout, you will be directed to either PayPal site for PayPal option or Bank site for credit card option in order to review the amount shown before making the payment. Once this transaction is complete, you will then return to http://www.RachayaBangkok.com
Should you need any assistance, please email us at contact@rachayabangkok.com
